Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Vehicle information (VIN, lot number, make, model)
• Shipping details (pickup and delivery addresses)
• Payment information
• Identification documents (passport, ID for export documentation)
• Communication records (emails, chat messages)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website addresses
• Geographic location (country/region)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your shipping orders
• Communicate with you about your shipments
• Provide customer support
• Process payments and prevent fraud
• Comply with legal and regulatory requirements
• Prepare export documentation
• Send marketing communications (with your consent)
• Improve our website and services
• Analyze usage patterns and trends

3. Information Sharing

We may share your information with:

• Service Providers: Shipping carriers, trucking companies, port operators, customs brokers, and insurance providers necessary to fulfill your shipment
• Government Agencies: US Customs, EPA, DOT, and foreign customs authorities as required for export/import compliance
• Payment Processors: To process your payments securely
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations (export records must be retained for 5 years)
• Resolve disputes and enforce agreements

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing
• Data portability
• Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@shipndrive.com.

7. Cookies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@shipndrive.com
• Phone: +1 (234) 567-890
• Address: 123 Shipping Way, Miami, FL 33101, USA